90% of orders ship out immediately within 48 hours via FedEx Priority and arrive within 2-4 days of shipment BUT we have a standard 2-4 business days processing time frame in place to account for factory delays, shipping delays and custom items.
Our samples are made by hand around the clock in our California headquarters. They are in EXTREMELY high demand so if you’ve ordered samples, we promise they’re on their way. Our sample shipping times do not reflect our regular, wholesale and dropship order times. All samples are shipped USPS First Class, separately from orders containing other items.
All 5×5, 6×6, 7×7 closures and full lace wigs that aren’t straight or body wave are made custom for you after placing an order. Production for custom orders is usually completed after 2-3 days.
In Stock Textures:
Silky Straight | Body Wave | Deep Wave | Deep Curl | Exotic Wave
Textures Available After 3-5 Additional Processing Days:
Kinky Straight | Loose Wave | Loose Curl | Deep Wave | Kinky Curly | Loose Kinky Curl | Water Wave | Deep Body Wave | Natural Wave | Deep Curly | Exotic Wave
Due to increased demand, ALL order update requests will receive the above response if sent before listed processing time has passed.
Expect tracking info when your order is in the mail.
Orders must be placed by 12:30 pm PST to begin processing same day. No shipping on weekends and Holidays.
International Orders will be shipped directly from our processing center in Asia. Most orders will arrive within 2-5 days. Rush processing is available for international orders.
What’s your return policy?
No refunds. No exchanges.
It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way.
If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipt. After we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process.
Nothing sent back to us without prior written approval will be granted a refund – and any packages sent back will not be returned to the sender.
All samples are nonrefundable.
If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.
Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.
We take returns and chargebacks very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow. Out of the thousands of orders we’ve shipped, we have never lost a dispute.
All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.
We do not accept ANY refunds on samples, custom wigs (this includes extra density and units with bleached knots or custom colors), custom orders (this includes our 40” bundles), or any of our services or memberships. All of these purchases are final and non-refundable.
When shipping back your item please include your order number and the details of the exchange.
We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to:
No Label Extensions | Returns 3060 El Cerrito Plaza Suite #154 El Cerrito, CA 94530
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange (minus the 40%/$100 restocking fee) the hair must be in the same condition as when you received it – TOTALLY UNUSED – NO EXCEPTIONS.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided.The hair must remain in the bundle and not be untied at the top.The hair must be in its original packaging and tagged.Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before a exchange can be granted. Please allow 72 hours for processing.
Any used hair that we are sent back will not be returned.